Contact us

To book Smith & Family hotels, or for advice and inspiration, contact the Smith Travel Team on

0845 313 9007

(+44 20 8338 7758 if you're calling from outside the UK)

Or email us at

UK opening hours
Monday to Friday
24-hour service
10am to 4pm
10am to 4pm

For urgent cancellations outside these hours, please contact your hotel directly.

Please note: our Travel Team may not be available 24 hours a day on UK and Australian public holidays.

The Smith & Family site is currently a work in progress. We’re tweaking various bits to make sure it all runs smoothly, so please bear with us while we iron out the creases and build our hotel collection. In the meantime, please don’t hesitate to email if you come across something that’s not working properly or if you’ve any suggestions for us – we’d love to hear from you.

Found a hotel you think belongs in Smith & Family? Let us know! Please email and tell us the name of the hotel, where it is and what makes it a great family stay, and the Smith Team will be sure to check it out. 

Smith & Family (UK)
Barley Mow Centre
10 Barley Mow Passage
W4 4PH
 +44 (0)20 8987 6970

Smith & Family (US)
580 Broadway, Suite 1202
New York, NY 10012
United States
+1 212 600 2040

Smith & Family (Australia)
Level 1, 137 Flinders Lane
Melbourne VIC 3000
+61 3 9419 6671