Need To Know
120, including 80 family-friendly suites, plus 40 family-friendly villas.
11.30am. Earliest check-in, 2.30pm. Both are flexible, subject to availability.
Double rooms from £167.71 (€194), including tax at 13.5 per cent.
Rates usually include an American buffet breakfast. Children Kids stay in parents' rooms free, in cots (for under-3s) or extra beds (up to the age of 12). Family Suites come with a raft of extras, including a 20 per cent crèche discount.
The hotel is built on a hillside but buggies are always available to chauffeur you and your mini entourage about, including between reception and the beach (a four-minute walk). Book an Ultraluxe Villa or Luxury Residence to get VIP Haute Living extras. An open bar on arrival, sunloungers booked in advance, a villa host and concierge services round the clock, daily aperitivo and a mobile hotline to the manager are a few of the treats you can expect.
The hotel closes for winter at the beginning of November each year and re-opens 25 March.
At the hotel
Private beach, spa, two swimming pools, three restaurants, three bars, tennis courts, fitness room, crèche, kids club, playground, gardens, helipad, DVD library, free WiFi throughout.
In your room
Flatscreen TV, minibar, free bottled water on arrival, CD/DVD player (subject to availability), Xbox on request, free WiFi and wired internet, Coco-Mat mattresses, pillow menus, Korres toiletries, slippers and fluffy bathrobes.
Our favourite rooms
Most rooms are spacious enough for extra beds and cots; Open Plan Suites are essentially a large room with a small seating area – good value for a couple with a baby. Standard Family Suites sleep four in two interconnecting bedrooms and come with a raft of family-friendly extras, including a Kids Surprise Box in the mini-bar; colouring books and activity packs; No Tears bath products; and mini bathrobes and slippers. There’s a balcony or terrace with outdoor Jacuzzi for Mr & Mrs, plus a DVD player and stash of PG movies, and an Xbox (on request). Premium One-Bedroom Pool Suites can also sleep a family of four, if you'd rather preserve the sense of having a living room (there's a sofabed for the kids). Note that the hotel’s Brevi baby monitors don’t stretch beyond suites. If you upgrade to one of the lavish Private Residences or Ultraluxe Villas, you get a great deal more space, a private garden with a pool, and a fully equipped kitchen.
There are two unheated saltwater pools, one outdoors, and one indoors within the spa (open to over-16s only); two freshwater pools, an 800sq m heated pool for families, and a second only heated in season; and a kids-only pool. The peerless main pool is just below reception, with sweeping views over to Spinalonga and the bay. It has a shallow end and adjoining kids paddling pool – it’s all unsupervised so you’ll need to keep a watchful eye on them. There’s a terrace with loungers for crashing out with a glossy or iPod. Both pools are open 7am–7pm.
The glittering Soma Spa is decked out with metallic mosaics and boasts five lavish treatment rooms (two suitable for couples), a glorious candlelit black-and-gold hammam and a black mosaic seawater pool surrounded by floor-to-ceiling tinted glass to bring the outside seascape in (whilst preserving your privacy). There’s also a sauna, Jacuzzi and hair salon, plus a laconium, steam room, frigidarium, sauna and tepidarium (so you can make like the Ancient Greeks and detox via a hot-room-and-cold-shower ritual). If eliminating toxins in a sauna then tightening your pores with ice shavings sounds too much like hard work, opt for a couples massage instead, or a luxurious tailored treatment at the hands of highly qualified therapists (try the caviar and pearls facial, aromatherapy salt glow or after-sun waterlily wrap). Therapists use organic Pevonia skincare products. The spa is open to over-16s 10am–6pm daily, or you can book a treatment in your suite if you prefer (and it’s easier with the kids). Guests can use the 100sq m fitness room too.
Standard Family Suites have kiddie rooms decorated with Disney characters to make them feel at home, plus welcome gifts of colouring-in packs and crayons. Kids get their own mini bathrobes and slippers (and child-friendly bath products), and if your room comes with its own pool or Jacuzzi, it’ll also come with a safety cover for it – good for child-proofing and peace of mind. Guests staying five nights or more also get a free children's lunch on the first day and an ice-cream happy hour in the kids' club each day.
Book activities and spa treatments at least two weeks ahead, more if you can during the summer. In-house childcare (especially the Kids Club) is extremely popular, and the hotel recommends booking one month in advance via its online booking system. Babysitters or nannies can usually be arranged with 24 hours' notice.