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Contact us

To book Smith & Family hotels, or for advice and inspiration, contact the Smith Travel Team on

0330 100 3180

(+44 20 8338 7758 if you're calling from outside the UK)

Or email us at

The team is available by phone 24 hours a day, seven days a week.

Please be aware that some smaller hotels may not be open to receive bookings at weekends, in which case we will speak to the hotel on your behalf as soon as they're available.

Please note: Our Travel Team may not be available 24 hours a day on UK and Australian public holidays, but you will be able to leave a message and we'll get back to you asap. 

The Smith & Family site is currently a work in progress. We’re tweaking various bits to make sure it all runs smoothly, so please bear with us while we iron out the creases and build our hotel collection. In the meantime, please don’t hesitate to email if you come across something that’s not working properly or if you’ve any suggestions for us – we’d love to hear from you.

Shepherds Building
Rockley Road
W14 0DA
+44 (0)20 3752 2904

Smith & Family (US)
580 Broadway, Suite 1202
New York, NY 10012
United States
+1 212 600 2040

Smith & Family (Australia)
Level 1, 137 Flinders Lane
Melbourne VIC 3000
+61 3 9419 6671