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 This legal statement contains information on the following:

1. Privacy policy
2. Booking terms and conditions
3. Smith membership terms and conditions
4. Gift card/e-voucher terms and conditions
5. Wedding lists

1. Privacy policy

This policy explains how we may collect information about you and then use it in order to satisfy your booking or purchase requirements. It also outlines the security measures we take in order to protect your privacy and gives certain assurances on things that we will not do.

When you place an order or book a hotel, we collect your name, e-mail address, mailing address, phone number and creditcard information. We also monitor customer traffic patterns and site use which enables us to improve the service we provide. Our site records your IP address at the time of booking, and we collect data for fraud prevention.

Use of information
We will use personal information about you for a number of purposes, including:

• to advise you of any changes or problems with your hotel booking
• to help us to administer accounts, services and products which we offer
• to help detect fraud or loss
• to advise you if you have won any competition or prize giveaway
• to write to you (including electronic mail) or to telephone you (including SMS) with information about our services or products or offers from the hotels participating in the Smith & Family website. This information is sent to you normally via electronic mail in the form of an e-newsletter.
• more than once a month.
• To change the personal details we hold about you, please amend your preferences or write to us at the address at the bottom of this page

Disclosure of information
We do not sell or disclose your personal information to other companies without your prior consent. We do not sell mailing lists to third parties. If you do not wish to receive the members' newsletter, please amend your preferences.

Protection of information
We maintain strict security measures in order to protect personal information. This includes following certain procedures, for example encrypting data on our websites and in order to ensure compliance with all applicable legal requirements.

The internet
If you communicate with us via the internet then we may occasionally use email to contact you about our services and products. When you first provide personal information to our website we will normally give you the opportunity to indicate whether you would prefer us not to contact you in this way. However, you can always send us an email at any time to change your preferences. 

Cookies are small pieces of information that are stored on your computer's hard drive by your browser. These allow us to store your account information and provide features to make your shopping on our website easier. Most browsers allow the cookie function to be turned off. If you want to know how to do this look at the help menu on your browser. 

Our site makes use of cookies. Cookies are used for the following purposes:
• Site administration
• Completing the user's current activity
• Research and development

If you would like any more information or you have any comments on our privacy policy then please write to us at:

Smith Global Ltd
Shepherds Building
Rockley Road
London W14 0DA
United Kingdom

Data protection registration: Z243299X

We may amend this policy from time to time, in which case the amended version will be published on our website. This policy applies to personal information held about individuals. It does not apply to information we hold about companies and other organisations.

Third-party sites
This website may contain links to other websites. Such links are provided solely as a convenience for you. Smith Global Ltd is not responsible for the security practices of such websites.

2. Booking conditions

Please visit our complete booking terms and conditions page here

3. Smith membership terms and conditions

Membership terms
Membership can be obtained either by signing up online or by registering the card that comes with every Smith guidebook purchased.

Member offers
Smith members are eligible for several types of offers. Smith extras are additional gifts or services provided by the hotel for anyone booking that hotel through the Smith & Family, Mr & Mrs Smith website or Smith24 team. Hotel offers, such as free nights, reduced rates, or other special deals are available for limited periods and must be booked through the Smith24 team ([email protected]; 0330 100 3180 or +44 20 8987 4312). Please note that the Smith extra may not be available in conjunction with Hotel offers – see the individual offer for details. Travel offers and Shopping offers are subject to the terms and conditions of the offer provider – see individual offers for details. Smith members may receive hotel vouchers during promotional periods; the use of these is restricted to one voucher per member and one voucher per booking. All offers are subject to availability.

Any hotel participating in an offer to Smith members must agree to honour the offer (subject to availability).

Members' newsletter
Smith members receive a monthly newsletter, Room Service, which includes updated offers and competitions. Your email address is not sold to or shared with third parties for marketing purposes but we may invite other companies to participate in our newsletter. If you wish to unsubscribe, click here.

Replacement cards
If you lose your personalised SilverSmith or GoldSmithcard or if it is destroyed, we are happy to provide you with a replacement card. Replacement cards are charged at £10..

To request a new card, click here or write to:

Alex Melrose
Smith Global Ltd
Shepherds Building
Rockley Road
London W14 0DA

If your copy of Mr & Mrs Smith was sold to you without the card, please send us the confirmation of purchase and we will send you a card free of charge.

Alteration of service or amendments to the conditions
We reserve the right to make changes to our website, policies, and these conditions of purchase at any time. You will be subject to the policies and conditions of conditions of purchase in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

4. Gift card/e-voucher terms and conditions

All non-promotional gift cards/e-vouchers are purchased at their full face value in order to be valid.
Smith Global Ltd reserves the right to refuse redemption of gift cards/e-vouchers if they believe that the gift cards/e-vouchers have been obtained by fraudulent means.

Gift cards/e-vouchers

1. Gift cards/e-vouchers are redeemable for stays at hotels in the Smith & Family and Mr & Mrs Smith collection when booking via the Smith & Family website, the Mr & Mrs Smith website or the Smith24 team. Gift cards/e-vouchers are not redeemable directly with hotels or online with hotels that are not part of the Smith collection.
2. When using a gift card/e-voucher, the full balance of the hotel stay is payable at time of booking.
3. Gift cards/e-vouchers can be used multiple times until the value associated with the unique gift card code reaches zero or the gift card money expires.
4. Gift cards/e-vouchers are valid for 12 months after purchase. Bookings must be made within this time, but stays can be taken outside of the 12-month period.
5. Gift cards/e-vouchers may not be used for multiple bookings on consecutive nights at the same hotel.
6. Gift cards/e-vouchers are redeemable only against accommodation costs. They may not be redeemed against incidental hotel costs or additional services.
7. Any outstanding unused credit will be held against the unique gift card/e-voucher code until used or the gift card/e-voucher expires.
8. Smith Global Ltd reserves the right to decline to accept gift cards/e-vouchers where, in its opinion, a gift card/e-voucher is invalid for the booking being made.
9. Gift cards/e-vouchers cannot be exchanged for cash.
10. Lost or misplaced gift cards/e-vouchers may be replaced subject to submission of proof of purchase, and the purchaser’s confirmation of the gift card’s/e-voucher’s/ intended recipient. 

Promotional vouchers
A promotional voucher is an entitlement to a discount (up to the amount stated) off a qualifying booking for a promotional period.

1. Promotional vouchers cannot be used for bookings made directly with our hotels.
2. Vouchers have a cash value of £0.001 and are not transferable or assignable and cannot be sold at auction.
3. Each voucher can only be used once.
4. Only one voucher can be used per booking.
5. Only one voucher can be redeemed per household.
6. When using a voucher, the full balance of the booking is payable at the time the order is placed.
7. Vouchers are valid for new bookings only.
8. A minimum stay or minimum spend may be applicable in order for a voucher to be valid (see individual vouchers for details).
9. Vouchers cannot be used with any other promotion or offer.
10. Vouchers are redeemable only against accommodation costs. They may not be redeemed against incidental hotel costs or additional services.
9. Smith Global Ltd reserves the right to refuse redemption of vouchers if they believe that they are being used by someone other than the intended recipient.
11. Smith Global Ltd reserves the right to decline to accept vouchers where, in its opinion, a voucher is invalid for the booking being made.
12. Smith Global Ltd reserves the right to cancel a promotion at anytime.
13. Smith Global Ltd shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of a promotional voucher or any failure or inability of a customer to use a promotional voucher for any reason.
14. We have the right to change these terms and conditions at any time.


5. £25 Loyalty money offer

  1. £25 Loyalty money is given on all hotel stays booked at a Smith Exclusive rate through 
  2. Loyalty money is not given on any bookings made directly with hotels.
  3. The offer only applies to members emailed directly by Mr & Mrs Smith in regard to the £25 (or other equivalent currency) loyalty money offer.
  4. The amount will be credited within 30 days of the conclusion of the stay to the account registered to the email address that was emailed by Mr & Mrs Smith; this must also be the account through which the eligible booking was made.
  5. Loyalty money cannot be exchanged for cash.
  6. The £25 loyalty credit will be valid for six months from the conclusion of the stay
  7. The £25 Loyalty money offer will be valid only for  Smith online bookings, made at at a Smith Exclusive rate between 4 May 2017 and 11 May 2017. 



6. Wedding lists

1. Wedding lists will be closed on the last working day before the wedding day.
2. Contributions may only be used to pay for hotel accommodation, and do not include transport, food, beverages or activities.
3. If you book a hotel requiring prepayment before the list closes, the prepayment amount will be refunded once the list is closed.
4. Bookings made before a wedding list is closed are made under normal booking conditions and policies.
5. A Smith voucher will be created for any unusued amount in your wedding list once hotel accommodation has been paid. This will be valid for one year (see voucher terms and conditions above)
6. If there is not a sufficient amount to cover the entire cost of your hotel accommodation, the remaining amount will be charged on check-out.
7. You will be contacted by email one week before your list closes with a breakdown of wedding list payments.
8. If you have not made a booking by the time your wedding list closes you will be sent an e-voucher within 24 business hours for the total amount of contributions made. This will be valid for one year (see voucher terms and conditions above).

Our company details

Smith Global Ltd is the publishing company behind Smith & Family and Mr & Mrs Smith.
This website is owned and operated by Smith Global Ltd.

Smith Global Ltd
Registered address: White Hart Associates LLP
East House
109 South Worple Way
SW14 8TN
United Kingdom

Company registration: 443 8845
Registered in the UK
VAT registration: 802 5618 50

View our contact details.

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